Mapping the social innovation ecosystems around public libraries together: the Czech connection(s)

Public libraries are cornerstones of civil society. They form the “third places” where individual citizens meet and mingle, get informed, learn, as well as form and share opinions. Increasingly, however, public libraries are also seen as the meeting and co-working hubs of the many communities making up the rich fabric of urban society. Thus, public libraries are getting new, societal roles as city labs and social innovation catalysts.

The Tilburg Public Library  is known for its groundbreaking library innovations, such as the recently opened LocHal, which is truly a “world-class urban living room for Tilburg in an iconic former locomotive shed of the Dutch National Railways”. More about that in a future post. Another one of its strategic innovations concerns the KnowledgeCloud, the “network in which persons, communities and organisations meet one another both online and offline to discuss current, societally relevant themes”. It has grown into a national library project, including several other Dutch public libraries as well as the Dutch Royal Library.

From 2013-2015, I was the project leader for developing the initial demonstrator of this KnowledgeCloud. In the project, I used my experience with knowledge sharing for social innovation to help conceptualize the KnowledgeCloud methodology, network, and platform. This rich experience has convinced me even more of the crucial role that public libraries all over the world (should) play in dealing with many of the complex, “wicked” problems playing out at the local and regional levels.

In the meantime – as you know if you have been following my work – the main focus of my fundamental R&D and practical consultancy has become the CommunitySensor methodology for participatory community network/collaboration mapping supported by online network visualization tool Kumu. Helping community networks visualize their common ground is essential in creating more effective collaboration between such a wide variety of stakeholders. Think of European cities sharing social innovation lessons learnt or Malawian farmers and other stakeholders jointly improving their agricultural governance practices.

A Czech connection: the CIDES project

These research and consultancy interests – public libraries, social innovation, and participatory community network mapping – have come together in the Czech Center for Social Innovation in Public Library and Information Services (CIDES) project. This major ESF-funded project – coordinated by the Division of Information and Library Studies of Masaryk University in Brno, the second-largest city of the Czech Republic – aims to strengthen the social innovation capabilities of the Czech public libaries. As the Czech Republic has the highest density public library network in the world (one library for every 1,971 Czech citizens!) , it is an ideal testing ground for developing new public library concepts.

Because of my relevant expertise, I was asked to participate as an external expert in the CIDES project. Since 2017, I have been on several working visits to Brno and Prague. It is a very inspiring project to be involved in, because of its scope and importance, as well as the professionalism and dedication (not to mention the great sense of  Czech humor ;-)) of the library studies team involved.

CIDES focuses on (1) collecting and analyzing practical social innovation lessons learnt by public libraries across the country, (2) refining and extending the most promising of those lessons through a range of incubators and accelerators – and (3) disseminating these lessons nation-wide. Underlying the approach is a solid methodology, of which the CommunitySensor methodology is becoming an integral part.

One way we use CommunitySensor is to chart the local social innovation collaboration ecosystems around participating Czech public libraries. As we are using the same mapping language for all library maps, it also becomes easier to do cross-case analysis, integrate maps, and even see connections at the national level.

More Czech connections: mapping public library social innovation ecosystems together

We have also done several mapping experiments to test and validate the participatory aspects of the methodology. Two of these experiments – one in Prague and one in Brno – nicely demonstrate the gist of the approach:

Mapping the social innovation ecosystem around the Prague Public library

In March 2018, we conducted a mapping experiment with around 35 librarians of the Prague municipal library. In break out groups, the librarians were to come up with local social innovation themes, then select and map existing or proposed initiatives that would fit those themes. We then all together tried to make sense of the emerging bigger picture in the concluding plenary discussion. This process was considered very valuable by participants for building a joint sense of understanding and ownership. It also helped to validate and inform the CIDES methodology for collecting, connecting, and scaling up social innovation lessons learnt with public libraries. This visual impression should convey the spirit of the mapping session:

 

 

 

Mapping the collaboration ecosystem around the #Brno2050 common agenda

Another experiment took place in Brno in October 2018. The city of Brno has invested heavily in an ambitious public agenda setting process to ask local stakeholders what their city should look like in 2050: #Brno2050. By design it has been a very participatory process to come up with the themes that matter to and are co-owned the citizens of Brno:

However, how to make these themes work in practice? How to go from idea(l)s to working, aligned initatives, projects, and programmes with collective impact? How to pool resources that were already there, acknowledging that Brno is a truly smart city in terms of its large social capital formed by its many vibrant communities?

To support this common agenda setting process for the city, we explored if and how we could use our emerging participatory collaboration mapping approach for social innovation in and by public libaries.

To this purpose, we held an initial meeting to do a quickscan of the existing Brno collaboration ecosystem, using the city themes as a starting point. About 30 participants – including many stakeholders representing various Brno social innovation initiatives – gathered at the Brno Jiří Mahen Library. We asked them to make a rough inventory of their own and other initiatives that they knew of. On the fly, we added as many of these initiatives as we could to the draft ecosystem map, so that many of the hidden connections between the initiatives were made visible immediately. We then again had a lively plenary discussion in which the participants commented on the collaboration patterns they saw emerging. It was a very fruitful and spirited exchange of ideas. Participants indeed saw this approach as a way forward to keep building momentum on not just dreaming about the long term city strategy, but also making it actually work in the long run. Representatives of the municipality were enthusiastic and committed to investigate if this approach could become part of their urban planning process.

To conclude this post, a visual summary capturing the involvement of the workshop participants building (on) their common city agenda:

 

 

 

More details about our methodology and the experiments we conducted will be shared in future research papers. This blog at least should give you a sneak preview of the cutting edge work currently being done in the Czech Republic on making public libraries catalyze social innovation.

PechaKucha presentation on “The Power of Communities”

Last week, I gave a presentation at the 12th edition of the PechaKucha Tilburg event.  PechaKucha is a lively presentation format in which anybody can share an idea(l), project or passion close to their heart. The challenge is that this has to take place in 20 slides of 20 seconds each, so you really need to be very focused in telling your story in exactly (and only…) 6 minutes and 40 seconds! As the photos attest, the event taking place in the Tilburg theatre De Nieuwe Vorst was packed and the atmosphere was vibrant.

In my presentation, I talk about the need for new ways to look at and address the multitude of “wicked problems” such as climate change, biodiversity loss, poverty, and migration that humanity has to deal with. I introduce my CommunitySensor methodology for participatory community network mapping and show how it has been applied, together with network visualization tool Kumu to strengthen agricultural collaborations in Malawi, as described in more detail in this post.

Click here to go to the presentation.

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PARTICIPATORY mapping of agricultural collaborations in Malawi

[Scroll down below for the full VISUAL story]

A first seed action to be further nurtured that came out of mapping the INGENAES Global Symposium and Learning Exchange conference was to use the combined CommunitySensor methodology and online Kumu network visualization tool for the participatory mapping of agricultural stakeholder collaborations in Malawi.

This Southern African country has an agricultural governance system consisting of many layers of organizational structures between the national and the village levels. This can result in collaboration inefficiencies if not carefully coordinated. In a joint initiative by INGENAES (Integrating Gender and Nutrition within Agricultural Extension Services)  and the Malawi-based SANE (Strengthening Agricultural and Nutrition Extension) sister project – both being implemented by the University of Illinois –  a pilot was started to use participatory collaboration mapping to strengthen the District Agriculture Extension Services System (DAESS). This is the country’s decentralised extension framework for enabling agricultural stakeholders to enhance coordination and collaboration. Our aim was to engage in a participatory process of identifying and organising agricultural issues for collective action within and across the governance levels.

The pilot is being co-ordinated by the Malawi conference participants who had proposed this seed action. It started a few months after the INGENAES conference in 2017, and is still ongoing. Pilot activities so far have included:

  1. defining a community network mapping language based on the community network ontology described here;
  2. creating a seed map using this language to capture the essence of the Malawi agricultural collaboration and governance ecosystem;
  3. training by CommunitySense of 10 Malawian agricultural extension professionals in the CommunitySensor methodology and Kumu tool;
  4. two field visits applying the methodology to local agricultural communities;
  5. a stakeholder sharing session with national Malawian agricultural organizations;
  6.  continuing to use and expand the mapping approach at the regional, district, and national levels.

Key to the Malawi implementation of our participatory collaboration mapping approach is that local agricultural communities are owners of their own maps. The mapping approach is being used by agricultural coordination platforms made up of diverse agricultural stakeholders (e.g., businesses, farmers, researchers, extensionists, etc.) who map initiatives within the communities where they work. As most villages do not have electrical power, posters are used to map several local initiatives at each session, thus spanning the digital divide. These initiative maps are then presented in turn to the overall session group by the community members. Symbolic connections between elements that the initiative maps have in common are made by connecting the posters with pieces of thread. The posters remain with the communities, since they are the owners of their own content.

The trained agricultural stakeholders take pictures of the posters, then add the posters to the online Kumu maps when back at their local office. During their next visit, they bring prints of the revised online maps, which can be discussed and further annotated, The Kumu tool then allows for individual online agricultural community maps to be aggregated into new views, so that interesting connections and patterns in the combined maps at the higher (area, district, and national levels) can be discovered. An example could be a certain stakeholder role prevalent in many local agricultural communities, thus that role could bridge community initiatives across villages, regions, and districts, spawning further sensemaking activities:

Stakeholder roles connecting different local agricultural community initiatives

All of this may sound rather abstract.  To show rather than tell about the essence of the mapping process – which are not the map artefacts but the PARTICIPATION process – below you find some photo impressions of how very much alive the various kickoff participatory mapping processes were. They capture the flow (and fun!) of participants mapping together in four subsequent steps: (1) training the agricultural extension officers in the capital Lilongwe; (2) the first mapping workshop with the Kalolo ASP (Area Stakeholder Panel) representatives, (3) the second mapping workshop with their peers of the Mbwadzulu ASP, and (4) a sneak preview of the subsequent scaling up the approach.

Before we continue, you should keep the following in mind: it is very easy to get lost in the cool tools and mesmerizing maps. However, the maps are not a goal in themselves. What matters is how they can help trigger processes of people coming together, better understanding one another, building trust and respect for them to engage in collective action that ultimately leads to lasting change for the common good, and an – at least – somewhat better world. The sense of energy, focus, fun and community that emanates from the below photo galleries, are exemplary of what community empowerment can be unleashed by making the invisible visible together…

So, join us on our Malawi mapping journey…

Step 1: Training the agricultural extension officers

[Click here to see the training slideshow]

 

Step 2: Testing the waters – The Kalolo ASP mapping session

[Click here to see the session slideshow]

 

Step 3: Refining the approach – The Mbwadzulu ASP mapping session

[Click here to see the session slideshow]

 

Step 4: Scaling up the approach

The Malawi case is ongoing, and results are still being written up. However, we hope that – like in the INGENAES conference case – this succinct case description gives a flavor of the community empowerment participatory collaboration mapping can generate. This point is stressed by a quote from one of the district level representatives:

“DAESS mapping provides a remarkable opportunity through which districts and DAES may easily plan and monitor the performance of the system in relation to delivery of extension services. The more people are oriented and the sooner the approach is rolled out to other districts, the more DAESS will become a force/system to reckon in the councils and at national level.”

Capturing the mood at the end of the stakeholder meeting in Lilongwe where the initial results were presented

Acknowledgments

The Malawi mapping project was partially supported financially by USAID.  Many thanks to SANE, the local pilot project team, in particular Stacia Nordin, the Lilongwe and Mangochi DAESS and the Kalolo and Mbwadzulu communities for their contributions and enthusiastic participation in helping to make this methodology their own, and sharing their stories. Pictures taken by Aggrey Mfune, Stacia Nordin and Aldo de Moor.

For a more detailed description of this case, see this recent journal article.

New publication – A Community Network Ontology for Participatory Collaboration Mapping: Towards Collective Impact

A. de Moor (2018). A Community Network Ontology for Participatory Collaboration Mapping: Towards Collective ImpactInformation 2018, 9(7): art. no. 151.

Abstract

Addressing societal wicked problems requires collaboration across many different community networks. In order for community networks to scale up their collaboration and increase their collective impact, they require a process of inter-communal sensemaking. One way to catalyze that process is by participatory collaboration mapping. In earlier work, we presented the CommunitySensor methodology for participatory mapping and sensemaking within communities. In this article, we extend this approach by introducing a community network ontology that can be used to define a customized mapping language to make sense across communities. We explore what ontologies are and how our community network ontology is developed using a participatory ontology evolution approach. We present the community network conceptual model at the heart of the ontology. We show how it classifies element and connection types derived from an analysis of 17 participatory mapping cases, and how this classification can be used in characterizing and tailoring the mapping language required by a specific community network. To illustrate the application of the community network ontology in practice, we apply it to a case of participatory collaboration mapping for global and national agricultural field building. We end the article with a discussion and conclusions.

Community network mapping: just get going!

Mapping a community network is an art as much as a science. Solid methodology is important for professional purposes, of course (see for heavy-duty mapping processes the CommunitySensor methodology for participatory community network mapping). Still, don’t let the need for formalized process get in the way of starting to make more sense of your own community. Rather than waiting until you have it all figured out,  just get going and get your mapping hands dirty. No need to use fancy tools, just start capturing and reflecting upon what you see, using only a sheet of paper, if need be. You can always convert those paper representations into electronic form later.

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Mapping a local farming community initiative in Kalolo, Malawi, September 2017

Asking the right questions

Here are some of the key questions useful for starting your own community network mapping process. Starting point in your analysis should be the interactions that make up the community. You can’t simply “declare a community to be”:a thriving, healthy community is an evolving network of vibrant interactions. Here are some of the key aspects of these community interactions to be mapped:

  • What are key community interactions? These include activities, workflows, business processes, initiatives, projects or whatever else you call the dynamics that make your community tick.
  • What goals or themes are the interactions about? Interactions don’t just happen, they serve a purpose. These purposes give meaning to the way the community works and grows. Such purposes can be very concrete, like a specific objective with a set deadline. A purpose, however, can also be a much more fuzzy theme, such as “contributing to culture and heritage” (see, for instance, how we used the EU URBACT “urban topics” to map and connect European social innovation iniatives).
  • Which participants are involved in starting, doing, and evaluating these interactions? Participants can be individual persons, roles people play, organizations, networks, or even other communities. Don’t just look at those involved in doing the interaction, but also those participants who play a role in getting the interactions going, and interpreting their outputs and outcomes.
  • What key content  is being used/produced in what interactions? Don’t try to map all bits and pieces of information. Instead, focus on core content (such as important resources, products, and stories that act as collaborative bridges between participants and interactions.
  • Which online and physical tools are being used to support the interactions? Don’t just look at the fancy “digital community tools”. A face-to-face meeting in a village center is also a tool, and a very powerful one at that!
  • What are the links between the interactions? One major issue caused by today’s communication overload is that we start to lose the context of our interactions. Don’t just map the interactions themselves, but also how they interconnect. For example, does the completion of one interaction cause another one to start? Should participants of one interaction at least be aware of the outputs of another interaction?
  • What are important quality aspects of the elements and connections mapped?  Think, for instance, of  aspects like priority, timeliness, legitimacy and acceptability that indicate how to interpret specific parts of your map. These quality aspects are important triggers for productive sense-making conversations following the making of the map.

Tips & tricks to get started

  • Map making is expensive. Think carefully about in what level of detail you are going to model elements and connections, and when you need to update the map. Capturing less is more.  Try to follow natural reporting rhythms, instead of making the provision of mapping data an extra chore.
  • Reuse existing data (e.g. from spreadsheets or organizational documents) when making your map. However, don’t limited yourself to what data is ready at hand. Often, the most useful data is still in the heads of community members.
  • Maps are a means, not an end. The mapping process does not end when a version of the map has been produced, but only really starts then. Use (relevant parts of) the maps by referring to them in meetings, workshops, and online conversations. Share links to relevant parts in social media. In this way, continue to make sense with the community stakeholders.
  • Communities and social networks overlap. There is a continuum between the social networks and communities making up community networks. Social networks are about relationships,  interactions, and connections between people and act as a resource for knowledge sharing and problem solving. Communities refer to developing a shared identity around a theme and collectively learn and develop knowledge about it (see Team BE for a great explanation).  No communities can flourish without being embedded in multiple social networks. Vice versa, out of social networks, communities often naturally emerge. Don’t try to make artificial distinctions between the two types of collectives. Just keep looking for interesting “densifications” in the community network map, and leave the conceptual nitpicking to academics 🙂
  • Iterate, iterate, and re-iterateMapping is never done. It is never complete, nor ever completely accurate. That doesn’t matter. Community network mapping is about boosting participation, creating a sense of community and empowerment. It is much more about the process than about the artefact. Make the process work. Get people to smile, their eyes to sparkle, and their mouths to talk. That’s when you know your mapping work is taking off!

Building “networks of communities” for a civic intelligence movement with impact

We live in an age of confusion, stagnation, and crisis. What we need is not more of the same top down, neo-liberal corporate and government interventions. These are just a recipes for ever more socio-economic and cultural alienation, disillusion and disempowerment. Instead, we should tap into the growing bottom-up and middle-out capacity around the world for civic intelligence: the collective, citizen-driven, (where possible institutionally supported) capability to think and work together. As Doug Schuler says:

Civic intelligence describes what happens when people work together to address problems efficiently and equitably. It’s a wide-ranging concept that shows how positive change happens. It can be applied anywhere – from the local to the global – and could take many forms.

Civic intelligence, properly taking root in the real world out there, is a necessary condition for any progressive movement-with-impact to build. A movement that is powerful, effective, and agile.  A movement that scales, not in the sense of it being a monolithic mob, but consisting of a multitude of communities, each with their own identity, but in federation having real impact. A movement that consists of countless, interwoven webs of meaningful relationships and interactions, allowing groups of citizens to both grow and interconnect strong local communities, communities of interest and of practice.

However, these communities should not become inward looking, just minding their own business. They need to actively build mutual connections across their boundaries, so that true community networks emerge. Together, these networks of communities can form a strong, resilient societal fabric capable of  much better dealing with the numerous challenges being thrown at them than each community on its own.

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To literally rebuild society, identifying and strengthening the linking pins between communities is of the essence. Such linking pins can be social bridges (e.g. people who are active in various communities), technical bridges (e.g. features like social media notifications that alert you to interesting conversations happening in other  communities) and conceptual bridges (e.g. tags that help identify meaningful connections between content on the Web). It is exactly for identifying such (potential) linking pins that community network bridge-building processes like knowledge weaving and  participatory community network mapping can be so powerful. Take, for example, the case of building conceptual and social bridges across agricultural communities of practice around the world by – in a facilitated participatory process – first mapping the projects represented by INGENAES global conference participants and then defining joint “seed actions” for follow-up.

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Building  conceptual bridges across agricultural communities of practice around the world

However, in polarized times, we need to be aware that there is not just a movement driven by emancipatory civic intelligence. There is a counter-movement as well, also consisting of  complex networks of communities. A counter-movement woven from that same fabric of interpersonal ties and bonds, albeit it motivated by fundamentally different and often opposing values, and in many cases fueled behind the scenes by powerful manipulating forces, such as well-funded “astroturf organizations”. The clash between these two movements is exemplified by the animosity and heated debates about basically everything in the present day US, and elsewhere in the world.

Instead of confronting these powers that be head-on, it is exactly by zooming in on that microscopic level of the neighbors and peers that building bridges, joint healing, and effecting change may begin, “one connection at the time”. However, that is only a necessary condition. The more abstract, but equally important mission of how to link and scale these numerous communities into something that displays emergent properties of collective intelligence is still in its infancy, both in theory and practice.

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Farrming community representatives making sense of their collaboration maps in Mbwadzulu, Malawi, September 2017.

I am not naive. I know there is an inner core, and not a small one, in that ultra-conservative counter-movement that is too set in its beliefs and ways to be changed by civic engagement. However, by finding socially inclusive ways for “liberating voices” across the chasm, creating small-scale working examples of socially inclusive change with reasonable members from the counter-movement’s outer sphere, then forging smart alliances, and alliances of alliances, the fight to (re)build a more civic & civil society will gain momentum again.

How to do that is still very much an open question, but a challenge we cannot ignore. As JFK said:

We choose to go to the moon in this decade and do the other things, not because they are easy, but because they are hard.

Who says we can’t set ourselves the same mission impossible to reach a more civic Earth in a decade…

Tilburg Legend(s): what’s in an icon?

Tilburg is at the heart of a region in the southern Netherlands which has traditionally been very socially innovative. This tradition is celebrated annually during the European Social Innovation Week, recently renamed to the Dear Future week.

The TilburgsAns open source typeface

At the conclusion of this week, the annual Social Innovation Awards are announced. This year’s Runner-Up Award was won by TilburgsAns, a unique initiative by Sander Neijnens and Ivo van Leeuwen, two local graphic designers who developed an open source “typeface for a sans serif city” of letters and icons. From the jury report:

The project especially focuses on Tilburg residents. By using the typeface, they connect with the city and each other. Still, its use is not restricted to Tilburgers alone. Also, people outside of the city can download TilburgsAns and apply it, creating a virtual bond with Tilburg. For the initiators, TilburgsAns is not about city marketing or city branding, but it is an innovative art project with the aim of uniting people through (visual) language. Furthermore, TilburgsAns makes visible – in an innovative way – the material and immaterial heritage of the city via its icons.

This immediately piqued my interest. As you know, I am an ardent believer in the power of visualization and mapping to build, strengthen, and link communities.  Furthermore, I have been a long-time resident of Tilburg, a city I have come – like so many other non-natives – to appreciate over the years as a hotbed of cultural and social innovation.  It is not so much a remarkable city architecture-wise. What makes it such a pleasure to live here are the interesting and compassionate people and the multitude of inspiring initiatives they organize.

On icons

In my CommunitySensor mapping methodology, icons play a crucial role. They are at the core of the visual language, I use to map the linkages and collaborations taking place in community networks. However, for sensemaking between communities, we need standard icons. For example, in the map below of a community network mapping project in Malawi we see how  standard icons act as “conceptual bridges” between two projects, outlining how they have activities, stakeholders, and resources in common.

CommunitySensor standardized community network mapping icons

What interested me so much about the TilburgsAns icon set, is that they are the opposite of standardized icons. Each of the icons is unique, capturing part of that distinctive “sense of Tilburg community”. Together, they define the essence of the city, its people, initiatives and events, sites & sights, and language.

TilburgsAns unique city icons

This contrast between both icons sets and their uses – making connections across communities versus communicating the identity of a city – really got my mind racing. Perhaps, effective community network mapping needs a mix of both: (1) unique community icons to visualize what the community is about, strengthen bonds and ties between community members, and clarify its essence to the outside world – and (2) standardized community mapping icons to catalyze inter-communal sensemaking, collaboration, and “knowledge weaving for social innovation”.

The Tilburg Legend(s) map

Lots of food for thought, here, but instead of going off on an academic tangent, I decided to do something practical to get a better sense of the “deep meaning” of TilburgsAns, and  to make a contribution to the Tilburg commons myself, building on the magnificent work of Sander and Ivo. Instead of just seeing the list of Tilburg icons, why not – literally – put them on the map?

To this purpose, I created two Google maps, the English Tilburg Legend(s) map and the Dutch Tilburgse Iconen, playing with the notions of legends defining Tilburg both story and icon-wise.

The Tilburg Legend(s) map

On each map, the relevant icons from the TilburgsAns list have been ordered in the categories People, Initiatives & Events, and Sites & Sights. Only the TilburgsAns word-icons without a clear geographical reference have been left out. By hovering over an item in the table of contents on the left hand side, you can see where it is situated on the map. By clicking a table of contents entry or an icon on the map, a brief description is shown, copied from the TilburgsAns entry.  For example, when clicking the icon of Peerke Donders – one of the iconic “sons of the city” –  the following description is shown:

The Google Maps description of the Peerke Donders icon

When next clicking the link within the description, one is taken to the actual TilburgsAns page for that description, which – besides that text – also shows the full-size icon, plus links to further information:

The TIlburgsAns description of Peerke Donders showing both the enlarged icon and links to further information.

Like so many things in social innovation, this mapping experiment  is only a work-in-progress. The map is far from complete, and comes with many technical limitations, for instance, Google Maps only showing small icons or rather crude descriptions. Still, it has many potential applications, for example in providing a different, off-the-beaten-track view on the city to new residents and visitors.

The experiment also shows how one social innovation may lead to another, in often unexpected ways. Together, these social innovations form a web of catalysts for social change, strengthening our precious common good. In desperate times of societal polarization, alienation, and fragmentation, it is such initiatives that are potent symbols of that there is still much worth preserving and fighting for together.